Rowan County Kentucky
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E-911 Addressing

Contact

Phone: (606) 780-0704

Email: b.ericmccarty@outlook.com

Note that in the event of an emergency, you should always call 911.

133 E. First Street
Morehead, KY 40351


 

A Message from E-911 Addressing

General 911 Information

What is 9-1-1?
Nine - one- one is the number most people in the U.S. Call to get help in a police,fire or medical emergency. A
9-1-1 call goes over a dedicated phone line to the 9-1-1 Public Safety Answering Point (PSAP). The trained
personnel sends help to the location of the emergency.

What is Enhanced 9-1-1?
Enhanced 9-1-1, or E9-1-1 is a system which routes an emergency call to a PSAP, and automatically displays the
caller's phone number and address. The 9-1-1 dispatcher will ask the caller to verify the address of the
emergency and the callers phone number. This verification process is critical in ensuring we send the
appropriate help to the correct location.

Phase II Wireless?
Phase II wireless allows the cell phone call to route to a PSAP and may also show the dispatcher the address of
the cell tower supporting the cell call and the latitude and longitude of the caller's location. The dispatcher then
can place the latitude and longitude and a map located in the dispatch center and get an approximate location
of the caller. This is not an exact location just an approximate location of where the caller could be at. Different
cell companies provide a different level of accuracy. In order to help us find you in an emergency please
remember to answer all of the dispatchers questions and when trying to pinpoint your location if you call from a
cell phone, please be prepared to give landmarks if needed.

Who Pays for 9-1-1?
Every traditional phone line, cellular phone line , and voice over internet phone providers pay a small monthly
fee for 9-1-1.

When should you use 9-1-1?
9-1-1 is only to be used in emergency situations. An emergency is any situation that requires immediate
assistance from law enforcement, fire, or medical. If you are ever in doubt of whether a situation is an
emergency, you should call 9-1-1. It is better to be safe and let the 9-1-1 dispatcher determine if you need
emergency assistance.

Do not call 9-1-1:
     * for information
     * for directory assistance
     * when you're bored and just want to talk
     * for paying tickets
     * for asking if someone was arrested
     * for your pet
     * as a prank

If you call 9-1-1 by mistake, do not hang up. Tell the call taker what happened so they know there really isn't an emergency.